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Kann von Trello nicht mehr drucken

DF Werbetechnik
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 29, 2023

Wenn ich eine Karte drucke, hängt sich das Programm entweder auf oder die Karte wird nur teilweise gedruckt.

Danke für Info

1 answer

0 votes
Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 2, 2023

Hi there,

Thanks for reaching out!

Could you please let us know if the issue persists when you use a different browser to print your board?

ℹ️ Feel free to respond in the language you feel most comfortable with.

All the best,

Lara
The Trello Team

Michèle Menzebach
I'm New Here
I'm New Here
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July 4, 2023

Hallo,

ich habe das gleiche Problem mit der Desktop-App. Über einen Browser ist das Drucken möglich. Beim Drucken aus der Desktop-App hängt sich die App auf.

Viele Grüße

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 4, 2023

Hi @Michèle Menzebach ,

Could you please uninstall the desktop app and install it again, but make sure to follow the instructions here:

I know this is a very general suggestion, but it helps us narrow down the investigation by making sure you have the most recent version of the app and that there is no leftover data from previous versions.

Please test it after reinstalling, and we can continue investigating from there if the issue persists.

All the best,

Lara
The Trello Team

Michèle Menzebach
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 4, 2023

Hi Lara,

I have uninstalled and installed Trello but the print doesn't work after that.

Thank you for your response.

Best regards

Michèle Menzebach

Lara
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 5, 2023

Hi Michèle,

Thanks for trying!

Since we need to troubleshoot this further, could you please contact us via https://trello.com/contact#/ with the desktop app logs?

To export the logs, in the navigation bar at the top of your desktop, select the Help option > then select the Export logs option. Attach the log file to your ticket so that we can inspect it.

Please note, those results may contain a small amount of user-identifiable information, like your username. The results will give us a bit more information on what the problem might be.

All the best,

Lara
The Trello Team

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