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It is not possible to make the transition from the basic version to the premium

Maria Pelepas July 14, 2023

It is not possible to make the transition from the basic version to the premium, the payment from the American bank card does not go through. how can we upgrade to premium

2 answers

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Rilwan Ahmed
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 17, 2023

Hi @Maria Pelepas ,

Welcome to the community !!

Please contact the Atlassian Support directly for the assistance through https://support.atlassian.com/contact/#/

Select options as below

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abhishek_sharma03
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July 14, 2023

Hi @Maria Pelepas 

Welcome to the community. This could be an intermittent issue with the bank as well. Did you check at their end.

Are you trying to upgrade your instance to Premium via partner or yourself? Also are you having monthly or annual plan? 

BR

Abhishek

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