Is it possible to get access to a Trello account that i have even thought the email is deactivated?

Donavan Schexnayder
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January 28, 2025

I had a Trello account for years under my business email, but recently the business shut down and they deactivated that email... i had a bunch of very important information on that Trello account, is there any way to get access to it or something?

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Dave Mathijs
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January 28, 2025

Hi @Donavan Schexnayder welcome to the Atlassian Community!

Atlassian only has two ways to verify that you are the owner of your account:

  1. You know the email (or username) and password of your account and can log in at trello.com.

  2. You own the email address associated with your account and can recover your password at https://id.atlassian.com/login/resetpassword.

NOTE: If your account was created via Google log-in, you will also be able to recover your Trello account by logging in via your Google account.

Because these are the only two methods to verify your account,  it is critically important that you keep your email address up to date. If you change jobs, graduate from college, etc. and no longer have access to the original email address you used to access Trello, you may not be able to recover your account if you forget your password.

Donavan Schexnayder
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 28, 2025

Okay... so i cannot gain access to my account... gotcha.

Thanks Anyway.

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