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Invitation emails not coming through to specific email accounts

I setup a business account with Trello a couple weeks ago without incident. I then added two members with their emails within the same domain as mine. They did not receive an invitation email. I tried re-inviting each 3-4 times. No emails. I then sent the invitation to their personal email. They received it instantly. 

I have run message traces in the O365 admin tools and do not see any emails from Trello.com, nor do I see anything being blocked as spam in quarantine (domain level spam folder). There's nothing in the individual email users' spam files. 

I tested their email accounts by sending them test emails from inside and outside the domain, and there were no issues.

Any ideas what is going on?

1 answer

0 votes
Torben Atlassian Team Nov 01, 2019

Any chance that the initial emails were rejected by the mailserver? That would cause them to be blacklisted on our end. Feel free to reach out to trello.com/contact with those emails so we can check our logs.

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