Installed Dashcard power up but icon doesn't show up on Board top right menu

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January 8, 2025

Tried accessing Dashcard through the side menu under Power Ups/Enabled but the only option I get is 'Disable'.

 

Am trying to use it as per this video, is it not woking anymore?

https://www.youtube.com/watch?v=WMKsvNGdpvQ

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 9, 2025

Hello

Welcome to the community

I'm sorry to hear about your issues with the Dashcards Power-Up. Don't worry, though. Let's see what I can do to help you fix it. 

First, to ensure we're starting with a clean slate, we'll need to check your browser. I'm sorry if some of these steps sound redundant, but having all the info in one place will help us troubleshoot your problem faster. 

For this reason, please visit the article "Troubleshooting browser issues with Trello" for detailed instructions on how to troubleshoot any problems with Trello in your browser.

Once done, let me know how it goes and if this helps solve your problem. If not, we can continue troubleshooting from there. 

Kind Regards
Alisson
Trello Team

Design For All
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January 15, 2025

Hi Alisson, ok went through the troubleshooting page. I am using Firefox version  115.19.0esr on a Mac OSX 10.12. 

I have cleared cache as well. The power up still doesn't work for me. Noticed some red errors in the console though but can't seem to past the contents here as I get this error "There was invalid HTML in the message body that has been removed. If you're posting a link, add the hyperlink using the editor."

Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 16, 2025

Hello, Thanks for the details

Could you access the settings of your account (https://trello.com/u/your/account), scroll down until Application and find Dashcards, and revoke the Power-Up from your account. Then access the board, remove the Power-Up from the board (you can keep the data to not lose your information), and re-add the Power-Up?

Kind Regards

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