Images/attachments not loading

[Adriana Withers]

Hey all,

We use Trello as an art and design board for our company and it's usually awesome but... this week, it's decided not to load images or files attached to our cards.

Anyone else have that issue?

You can tell the files are there, but they won't view or download.

Thanks!

Adriana

[Matthew N]

Hey Adriana

Are you in Canada using Bell as your Internet Service Provider?

[Adriana Withers]

Hi Matthew - yes, I am! 

[Matthew N]

Ding! I have great ESP!

KIdding- this is actually an issue with the ISP.  It does seem to be happening with Canadian users who are using Bell as their ISP. Apparently, they're aware of it and are working on fixing it.  It might be worth a call to them to check up, but I'm not sure *exactly* what the issue is.  But what I *think* it is, is that the ISP is somehow blocking images from AWS (Amazon Web Services) which is where the images for Trello are housed.

If you find out what the exact issue is and if they have an ETA for that, I would be grateful if you could let me know!

[Adriana Withers]

Amazing, thanks!

On it!
Adriana