If you select Billing it gives you a fake code and if you select Abuse it gets sent through

[Vasja Stojanovski]

Trello has charged me a Premium version (839$) on 29th November. I have written to them immediately after that happened because I run a small business and I have 6 people on my Trello board. I do not need anything other than the free version. Just because I turned on the calendar (they have two different ones) they charged me with 839$. I wanted to contact them to see what I can do about this - maybe get a refund, because as I said I have a team of 6 people and 3 boards. I have contacted them through their support form - clicked on the Billing sign and the site responded they sent me a ticket code and am email. I never got a conformation email nor anything else. Today I again tried with the Billing and nothing happened. A minute later I selected the Abuse button and I got a real ticket code and an instant (automatic) respond that they will contact me shortly.

So, is Trello just putting all Billing requests in a spam folder?

[Alex W]

Hi @Vasja Stojanovski - our billing team are dealing with an influx of requests right now, which is why they had a delay in responding to your ticket CA-2689209.

Yes, if you raise a ticket to 'Report Abuse', this will go to a different team, the Trello Support team, who are trying to help our billing team out with their tickets but also have healthy volumes currently. This is why this ticket was responded to first. I can see that my colleague Tristan let you know on that ticket that our billing team would be best placed to handle your query, and closed your 'abuse' ticket as a duplicate of CA-2689209, which has been responded to by a member of our billing team and is awaiting your response.