Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

If Trello is down, does Trello have a queue of Butler Rules that it would rerun?

If Trello is momentarily down, would Trello queue the Butler automations that did not go through during that time and re-run them? I'm thinking specifically of the email automation you can set up. Would it send the email again?





2 answers

1 vote
Felix Atlassian Team Feb 21, 2022

I'll preface the answer by saying that we fully intend Trello to never be down! We have done, and are continuing to do a lot of work focused on reliability and performance of Trello.


Whether a rule can be re-run depends on the rule trigger, and when & why Trello is down/not responding, and at what point in the execution the error occurs.
In general, Butler will retry requests it makes to Trello, and do its best to complete an automation. However, if Trello is not responding even after several retries, Butler will give up on the automation run, and:

  1. add a log entry to rule's command log, stating there was an error
  2. attempt to create an error notification in Trello (this may fail, if Trello is actually down, and the automation is failing due to this)

There's quite a lot of failure scenarios for automation rules, and we've done our best to handle them all in a way that ensures the rule is either executed successfully, or we've made the user aware if it was not.

0 votes
Alex Waite Atlassian Team Feb 15, 2022

@Felix - would you be able to answer this one? 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events