If I take a picture, it disappears

김구영
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January 15, 2025

If I take a picture, it disappears.

It becomes like a red circle and then disappears without being saved.

 

Uploading photos will be saved, but take photos will disappear

Screenshot_20250116_135102_Trello.jpg

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 27, 2025

Hi @김구영 

I tried to recreate this problem on my own android, running version 2025.2.0.37751-20250107, but so far it seems to be working as expected for me.  I did notice that when I take a picture, I see that white circle only very briefly, (less than one second). 

In your screenshot it seems like that might indicate that the image has been taken, but isn't being saved to trello as expected.   I'm interested to learn if you can try to recreate this problem on a different device, as well as trying a different network.   It seems like it might be a problem with the image getting synced to Trello.  Another aspect to check would be to go into Settings > Sync queue to see if there are outstanding items that exist there.  Also from the settings menu there is the "About Trello" that can help to verify your version of the app installed to your android.

Andy

0 votes
Brittany Joiner
Community Leader
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January 16, 2025

@김구영 this sounds like a bug! im escalating to support

Brittany Joiner
Community Leader
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January 16, 2025

For support- this seems to work fine on iPhone for me, so might be an android thing. @Dreamsuite Mike can you reproduce this?

Dreamsuite Mike
Community Leader
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January 16, 2025

I just successfully took a photo. It took a few seconds to upload (about 5) but then was fine.

 

A couple of things to consider. What file size does your phone generally create for photos, super high res photos may battle.

 

The only time I saw similar to this issue was when I had limited mobile signal and the internet speed was so slow that Trello must have deemed it to have stopped uploading. 

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