If I tag a member in a ticket, it is not alerting them in their email. How can I fix this?

[karli]

On one of our boards, I am trying to tag a member in the comments section. But this member is unaware because they are not getting alerts to their email...does anyone know how to fix this?

[Michael Pryor]

Have they set the setting in Trello to never email them? https://help.trello.com/article/793-receiving-trello-notifications

Alternatively, does the email go into their SPAM folder?

Lastly, if their email account is new-ish, and Trello tried to email them before it was set up (like a new employee) and the mail server said the account didn't exist, our server would stop trying to email them (even if their mail address started working again) and the only fix is to contact support.

[Michael Pryor]

Oh, one other thing.  If they read the notification in Trello, then I don't think they would also get an email.