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If I tag a member in a ticket, it is not alerting them in their email. How can I fix this?

karli I'm New Here Jul 31, 2020

On one of our boards, I am trying to tag a member in the comments section. But this member is unaware because they are not getting alerts to their email...does anyone know how to fix this?

2 answers

0 votes

Have they set the setting in Trello to never email them? https://help.trello.com/article/793-receiving-trello-notifications

 

Alternatively, does the email go into their SPAM folder?

 

Lastly, if their email account is new-ish, and Trello tried to email them before it was set up (like a new employee) and the mail server said the account didn't exist, our server would stop trying to email them (even if their mail address started working again) and the only fix is to contact support.

0 votes

Oh, one other thing.  If they read the notification in Trello, then I don't think they would also get an email.

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