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If I have a paid account, do my collaborators need one?

Breanne Crawford
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March 14, 2024

When Trello changes the rules come April/May and starts charging for 10+ people on the boards, I am confused on how that will work. For example, if my account where the workspace is created is a paid account, can I have as many collaborators as I want that have free accounts? Or do they have to have a paid account as well? 

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Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 17, 2024

Hi @Breanne Crawford - welcome to the Community!

Let me explain how subscriptions work in Trello. 

All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your workspace will go towards your monthly or annual bill.

Billable users in Standard and Premium are the following:

  • Users that have been added directly to the upgraded workspace
  • Multi-board guests: users that have been added to two or more boards in the upgraded workspace

Single-board guests - users that have been added to one board in the workspace - are not considered billable users. You can read more about how billing works with Standard and Premium here: https://help.trello.com/article/855-how-billing-works-with-trello-business-class

If you upgrade one of your Workspaces, you will need to pay for all the billable users in the Workspace you upgrade.

We do not recommend that your team have more than one Workspace upgraded - instead, we recommend you all work together in one upgraded Workspace. 

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