Sorry to hear about that trouble your team member is having.
It's a bit difficult to take a closer look at account data from the community side, so would you mind asking your team member to send us an email over at https://trello.com/contact please?
We'll be happy to help get them back on track!
Hello Community! My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...
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