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I've changed my phone, and now can't log in due to 2 factor auth. How can I disable it?

kpjjpk I'm New Here Sep 06, 2020

In the past, I used to use Trello with 2FA. After a hiatus, I wanted to start using it again, but I can't log in without my 2FA code... which I don't have since I switched phones and formatted the old one 🙃

Is there any way to disable 2FA so that I can log in again? (I do have access to the email I created my account with.)

Thanks in advance!

2 answers

1 accepted

1 vote
Answer accepted
kpjjpk I'm New Here Sep 06, 2020

Ok, I was able to find my backup codes, so I'm finally in! :D

Just one weird thing though, the backup codes I had had 8 digits, not 6 as the one below


Screen-Shot-2016-01-27-at-10-07-31-AM

Dave Liao Community Leader Sep 07, 2020

Glad you're in! I would re-register your Trello account to use an app like Authy or Microsoft Authenticator to generate two factor authentication codes. With those, you can back up your 2FA data to either Authy or Microsoft's cloud.

0 votes
George I'm New Here Jan 20, 2021

hi friend

 

did u solve the problem,please let me know 

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