I no longer have access to the email address I use to login to Trello. Is there another way to chang

Tyler Schexnayder
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January 28, 2025

I no longer have access to the email address I use to login to Trello. Is there another way to change my password so I can log in?

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DiMaggio Tucci
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January 29, 2025

I wish I had a better answer for you, but someone with a similar question got an answer from someone who works for Atlassian here. You may have already seen this question.

The thing is, your email is how Atlassian knows who you are. It is the identity of your account. If you cannot access it, how is Atlassian supposed to know that the account belongs to you? Anyone can "claim" a Trello account belongs to them, and this, along with your password, is how Atlassian proves your claim and keeps your account secure from unauthorized access. Atlassian has a duty to do this.

If there is ANY way for you to regain access to the email account, like re-creating it, following the domain's procedure for regaining access, or reaching out to its current owner, that is your best bet and the easiest route to securing all of your accounts. I don't know how you lost access to your email, but, in many casesthere is a special policy in place to regain access to your email. Email providers/employers understand this kind of situation happens and may be willing to work with you.

You're free to reach out to Atlassian directly and see if you can get a different answer. You may need to create a new account if you cannot access your old one in order to use that form.

Be sure to explore all of your options, and I do hope you are able to regain access to your Trello account!

For what it's worth, you can back up your Trello data, and I highly recommend you do that as often as feasible so that you have it in a situation where you cannot log in.

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