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I need to change the distribution of users

Hello Dear,
I have a problem with my client. I need to change the distribution of users in differences workspace with premium licenses both few months ago. Please, is it possible for you separate users follow next distribution
ActuallyNew requierement
WorkspaceUserWorkspaceUser
Desarrollo y soporte de sistemasAlxis PolancoDesarrollo y soporte de sistemasAlxis Polanco
Daniel GuerreroDaniel Guerrero
Esperanza RiquelmeEsperanza Riquelme
Felipe Morales CollaoFelipe Morales Collao
Felipe ValdésFelipe Valdés
Francisco TapiaFrancisco Tapia
Francisco SeguraFrancisco Segura
Hector CerecedaHector Cereceda
Jorge Ruiz de ViñaspreMiguel Contreras
Loreto GalazTomas Morales
Miguel ContrerasPlanificación FinacieraDiego Castro
Tomas MoralesPaulina Silva
Planificación FinancieraAlan VilchesProyectos SECPLALeonardo Cañete
Diego CastroAlan Vilches
Leonardo CañeteDITICJorge Ruiz de Viñaspre
  Gabinete MunicipalLoreto Galaz
Please, it is very important to us because we paid for total of users, but we need to assign the sames users in differences workspaces, 
We are looking forward for your notices as soon as possible, 
Best Regards,

1 answer

1 vote
Brittany Joiner Community Leader Oct 12, 2021

@Ivan Velazco are you paying monthly or annually? I'm not sure how it works annually - you might need to contact support: https://trello.com/contact and ask about getting a pro-rated refund and then creating different teams, or asking them to help re-assign. 

If you're paying monthly, I assume it will just even itself out when you move some users out of one workspace and into another as it seems you still have almost same amount of users (I think I counted one additional user in your new requirements column)

Dear,

May you explain to us the difference between Atlassian and Trello??, Why do we have to contact directly to TRello???

 

But oi confirm licenses was paying annually. We both it to a costumer of my company.

 

best regards,

Brittany Joiner Community Leader Oct 14, 2021

@ROV Atlassian is the parent company owning Trello, but has their own dedicated support team, so you should be able to get in touch with them via that link!

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