I'm not receiving password reset or verification emails from Trello

Hi All,

Thanks in advance!

I received an invite to a team board recently and while trying to sign up, I created 3 separate accounts. 

2 of the accounts point to an gmail address that I do not receive any verification emails or password reset emails to. However, when I change the email address to a hotmail account, everything works fine and I am able to verify myself.

I have checked spam and I have white listed, but no emails are getting through to the gmail account. 

Please help!


1 answer

0 vote

Hi Ruby!

I have the same problem

Did you find a solution?


Nothing yet. I’m going to wait one more day before sending to atlassian help desk. 

Ruby and Bobby,


Please do reach out to us directly at https://trello.com/contact with the address that's not receiving our messages, and we'll be glad to check on our end!

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