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I'm having trouble linking Trello to HelpScout.

I had this powerup configured the other day but I had to delete my browser cookies and now it's gone. When I click the button to link it, I'm prompted to log in to HelpScout, and when I do, the dialog box disappears but the apps aren't linked; clicking the HelpScout button again just prompts me to link it again. What happened and how can I fix it? Thanks! :)

1 answer

0 votes
Iain Dooley Community Leader Jan 29, 2019

@ekolis have you tried disabling the power up and enabling it again to start afresh? Also have you tried creating a new board and enabling it there to test it out? Might be worth experimenting to see if you can narrow down the source of the issue. Otherwise, you could email to see if they can help you out

How do I disable the powerup? I don't want to break it for all the other users of this board...

Iain Dooley Community Leader Feb 04, 2019

@ekolis you disable the power up from the power ups menu. But yes I think if you do this it will reset it for everyone.

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