I have one member of a board stuck on Virtual on the free version he is the 4th member and he has signed in. It still will not allow him to see or comment.
It will not let me change him over as he it says he has to log in however he has tried on several occasions.
Can I duplicate the board and try again,
how can he be denied access still please?
You have to invite the email address of the account he signed up with. That virtual user is not his account.
Let me give an example to demonstrate:
1. You invite firstname.lastname@example.org to your board. This account doesn’t have a trello account. We add a “virtual” user to your board for that account.
2. they sign up for trello but use email@example.com (note the period)
3. they have a trello account but that account does not have access to your board because it’s a different email than the one you invite.
Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events