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I cannot login with email account - it forces me to create an Atlassian account

I have used Trello for years. I tried to login with my email account but it forces me to create an Atlassian account. I did and now I have lost ALL my boards and information.

Please, can someone tell me how I can login with my email, but not to the Atlassian account, but to my old Trello account?

Thank you!

1 answer

1 accepted

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Answer accepted
Iain Dooley Community Leader Oct 07, 2020

@smilyanp go to id.atlassian.com and login instead, the problem is that trello.com thinks your email is different from what Atlassian thinks.

@Iain Dooley the email is exactly the same, but I created my Trello account before it was part of Atlassian. But I also have an Atlassian account with that email address before Trello was part of it. So now when I type my email address to login to Trello, it forces me to use my Atlassian account. I just want to login to my old Trello account, not the new one that Atlassian wants me to use.

Iain Dooley Community Leader Oct 07, 2020

@smilyanp did you try logging in at id.atlassian.com?

Like smilyanp likes this

@Iain Dooley apologies, just tried. I thought that the Trello that appears as an application on there is the Atlassian version, but it got me back to my old account <3 thank you very much for the help!

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