I recently upgraded my iPhone and I didn't know that the Microsoft Authenticator app doesn't automatically include itself in the iCloud backup.
So when I got my new phone and loaded from my backup, it had deleted all of my authenticator details - one of which, is Trello.
I thought, ah, no probs - I'll edit my 2FA options in Trello.com, and then generate a new QR code through there. But, to get to the 2FA options on Trello.com, I need to generate an authenticator code. But I can't generate an authenticator code, because the account has been deleted.
Without access to that app you can use the backup codes to log into your account and make changes. When you set up 2FA, you were given a set of backup codes to print/download, which are the primary recovery method for your account. They can be used in the same way as a code that would be app generated.
If that does not work for you, please reach out to trello.com/contact from the email address registered in your account.
If you had to thrive a new habit during a lockdown, what would it be? Trello
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