I can't drag cards

[Angela Webb]

Hi, 

Please can you help. I have been added to a board and my profile pic is included in the member's list. I can add myself to cards etc, but I am unable to drag the cards to different columns. This is a new problem since I had a new hard drive and reinstallation of Windows 10.

Any ideas how to solve it please?

Big thanks!

Angela

[Matthew N · Accepted solution]

Angela

Can you please try clearing your browser cache to see if that will resolve the issue?

[Angela Webb]

Thanks Matthew. I've tried that, but I still can't drag the cards to other columns. Any other ideas?

Thanks so much. 

Angela

[Matthew N]

Are you able to move a card by clicking on the pencil icon (when hovering over a card) to a different list? 

[Angela Webb]

Thanks, but no, it doesn't work. I have just had a reinstall of Windows 10 and a new hard drive. Since then the left click on my mouse doesn't work. Although I used to be able to move a card using my stylus (and graphic tablet) which I can't do now either.

[Matthew N]

So you can't even get to the card's pencil icon to get the card menu? 

[Angela Webb]

Yes, I can see the icon, but nothing happens when I try to click on it, hover or attempt to drag...

[Matthew N]

I have a feeling this all has to do with your left mouse not working.  Have you tried to troubleshoot that issue?

[Angela Webb]

You may well be right. I have tried to troubleshoot, but no joy yet.

[Angela Webb]

Thanks for your time and help.

Best wishes,

Angela

[Kate Foster]

What a surprising turn of events :D