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I can't allow BigPicture plugin on Trello.

When I give permissions to the plugin, it opens a white window that never loads. What can I do?

Thanks for the support in advance.

1 answer

0 votes
Garrett Atlassian Team Jan 18, 2019

Hey @Víctor Arcos,

Sorry to hear about the trouble! Let's knock out a few troubleshooting steps to see if that helps.

For starters, would you mind disabling any extensions in your browser temporarily please? After that, please clear your browser's cache, and ensure that pop-ups and third party cookies are permitted.

Let me know if that helps the window display properly. If you run into any trouble, let me know and we can dig deeper into this!

@Víctor Arcos Apologies for the late response.

We've fixed this issue a couple of hours after receiving first reports so now, BigPicture Power-Up should work fine.  

Hint for the future: For our better responsiveness, contact us directly via our Portal

Best,
Tomek

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