I am unable to receive the confirmation email for my account creation process for Trello.

[Andrew Ringwald]

I have created a Trello account using my email address.

I invited this account to workspaces in my Trello.

The invite emails for the workspaces were received at the Sales address.

However, I am not able to get the confirmation email from the account creation to arrive in the same email inbox

Without confirming the account I am then Unable to join the invites that were sent for the workspaces.

Please  Haalp,

Andrew

AGM - Jupiter Hotel

[Ste Wright · Accepted solution]

Hi @Andrew Ringwald 

I've removed your email address; this is a public forum, so it's best to not include any personal details :)

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Just to check...

• You're receiving emails from Trello, in relation to a workspace invite
• But - you're not receiving the confirmation email for account creation

...is this correct?

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I'd try these recommendations first, which is on this help page:

Trello is sending you emails, but you're not getting them

You can test whether email notifications are going out correctly with this link: https://trello.com/test_notifications. If that's working, Trello is able to contact you via email. Still not receiving emails? In some instances, Trello emails get marked as Spam or Junk and end up in your Spam or Junk folder. Marking the emails as not Spam or Junk should help.

See Not receiving confirmation emails or password reset emails for more tips on email troubleshooting.

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I'd also try the suggestions on this page: https://support.atlassian.com/trello/docs/not-receiving-confirmation-emails-or-password-reset-emails/

If none of this works, I'd contact Trello Support for more assistance - you can contact them here: https://trello.com/contact#/

Ste

[Andrew Ringwald]

Thank you Stephen - I have sent a Trello Contact support request.

-Andrew