I am unable to administer Team boards, even though I am a Team admin

We have multiple boards in our Team, that I am unable to administer. I need to add/remove internal and external users, but I can't do that.

We even have Team boards with "Any team member can join this board" set, but I can't even join it is a normal member.

Can I get admin rights on all our boards in some way?

1 answer

1 accepted

Hi Tue,

 

If you're on a free team, team admins will not automatically have board admin access on team boards. That is a feature available with Trello Business Class. On free teams, admins can manage team settings and membership in the team.

 

If "Self-Join" is enabled on those team boards, you certainly should be able to join it! How exactly are you not able to join the board? Do you have the Join Board button available? You can also reach out to us directly to share the link to that specific board, and we'll be able to look into what might be going on: https://trello.com/contact

Hi Michael,

 

Thanks for the feedback.

I have created a support ticket through https://trello.com/contact that I hope you will look at.

I did create a ticket a few weeks back, but I never heard anything - that is why I wrote here instead :)

Oh, sorry to hear that! I see that Steven has already gotten back to you today, but I went back and checked, and I see that we replied to you a few weeks ago, as well. Perhaps that message got sent to your spam folder?

I can't deny that :) I just figured support for non-paying users wasn't highly prioritized, considering your impressive amount of users.

Anyway, thanks for the swift help, to both you and Steven!

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Feb 02, 2018 in Trello

Atlassian User Groups: Trello edition

You’re invited to our first ever Trello User Groups   Good news for current and aspiring Trello enthusiasts! We’re launching Trello User Groups so that you can network, share ideas, solve ...

1,128 views 7 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot