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I am trying to reset my password from an old email account

Please help me login. My username/ login is associated with an old email address which does not exist anymore. Each time I try and reset my password it says a link has been sent to my old email address. How do I get around this to be able to access my account in Trello? 

1 answer

0 votes
Alex Waite Atlassian Team Aug 29, 2021

Hey Michelle,

We can only send password reset emails to the email address you used to set up an account. 

If you have access to the email and you're not receiving password reset emails, can you raise a ticket at


What do you suggest I do to gain access and login to my account? I do not have the email associated with the account anymore and there is important information in my Trello account I need to get to. 

Alex Waite Atlassian Team Sep 08, 2021

Hi Michelle, if you raise a ticket with Trello support using the link I've provided we can look into it. 

When I copy and paste the link provided it takes me to a Trello window that states "No Page Found". Any other suggestions? 
Alex Waite Atlassian Team Sep 22, 2021

Apologies, the link is

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