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I am not receiving any email notifications

vicky_pugh June 10, 2024

I have tried everything already suggested, not even receiving the test notification emails, please can you check if my email is being suppressed?

Thanks

2 answers

0 votes
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 10, 2024

Hey @vicky_pugh - welcome to the Community!

I can see we're successfully sending you email notifications on our end here at Atlassian. I recommend having a read through the following help doc to make sure you understand when you can expect to receive notifications and make sure you've got your account settings set up properly to be notified for what you need: https://support.atlassian.com/trello/docs/receiving-trello-notifications/

vicky_pugh June 11, 2024

Hey thank you, that's odd as I am still not receiving anything at all and I know I should be because people are tagging me in things etc as usual. I just suddenly stopped receiving the emails but usually will receive lots every day. This is really frustrating as I am now missing things that I am tagged in/working on.   

0 votes
Mohammed Aamer Khan
Rising Star
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June 10, 2024

Hi @vicky_pugh

Can you provide more details on your issue ? as the above information is not clearly stated.

vicky_pugh June 10, 2024

I am not receiving any notifications at all for cards im watching, tagged in etc. I used to receive them but  they suddenly stopped. I have checked all settings and they are all on but still nothing comes through. Thanks

Mohammed Aamer Khan
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 10, 2024

@vicky_pugh

Did you try checking your Spam mails? Check if notifications by any chance going in that box.

vicky_pugh June 10, 2024

yes I have checked and there is nothing in there either

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