Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I am having an issue with Email-To-Board Formatting.

For some reason when I send this email to by Trello board:

**TestSubject:** TestDescription (test), TestOtherDescription(test) **NextSubject:** 10


**TestSubject:** TestDescription (test), TestOtherDescription(test)
**NextSubject:** 10


**TestSubject:** TestDescription (test), TestOtherDescription(test)

**NextSubject:** 10

The first segment has the intended output:



The second segment has an erroneous output: 


This segment is missing the line break from the email.


The third has the intended output:



The error does not occur without the parenthesis. For example:

**TestSubject:** TestDescription (test), TestOtherDescription(test)
**NextSubject:** 10

would output



Does anyone know how to get around this issue? Is it possible to get around it without removing the parenthesis? Thank you!

1 answer

0 votes
Lara Atlassian Team Dec 01, 2020

Hi Ben,

Thanks for reaching out!

We've tested this on our side and it looks like the third section actually has 2 line breaks, while the middle section only has 1.

The easiest solution might be to include second line break in that middle section, which worked in our testing.

Let me know how that goes! Just a heads up, I've also passed this feedback onto our team 👍

The Trello Team

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: Your favorite Trello blog takeaway

Hello friends! From the community that brought you Welcome Wednesday, Throwback Thursday and Friday Fun, welcome to Taco Tuesday, a weekly discussion about all things Trello. The best part? One Tac...

216 views 10 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you