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Hoy can I add a user if I pay anualy and I reach the max number of user

Hi everyone, 

 

Here is my trouble: 

I pay an anualy business Trello account for 7 users and I just hire somebody else. I want to add this person to my Trello team but because of this anualy payement it seems to be impossible. 

How can I do that ? 

 

Thanks a lot

1 answer

0 votes
carrie_eandm Community Leader Jan 14, 2020

Hi @Alexis Ribaud I tracked down the Billing information for you. Here's what will happen:

If you add members to your Business Class team or add team Guests to multiple boards after the initial upgrade, the additional user(s) will be charged a pro-rated membership fee for the remainder of the subscription period.

Here's the link to the Billing page for Trello Business Class. If you have any further questions, you can reach out via their contact page.

Thanks a lot for your answer. Actually it was juste a problem of billing update timing. It takes 1 days to update the fact that you have one more user in your team.

 

Thanks a lot. 

Like carrie_eandm likes this

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