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How to login to Trello Android App with Atlassian Account? Edited

I can't make it to log into my Trello from my Android App.

First I start the Trello App on Android, type in my email of my Atlassian Account.

The app opens a browser on the mobile with the URL

https://id.atlassian.com/login/authorize?continue=https%3A//id.atlassian.com/oidc/oauth/authorize?display%3DeyJkaXNwbGF5IjoibG9n and so on and so on

(I've saved the complete URL, if some of the Atlassian heroes would need it to debug)

It shows me a nearly blank page with the title "Atlassian Account" and the words "Please wait ..." (see below for a beautiful minimalistic screenshot)

Forever.
Every time I try it's the same.

Any hints gratefully appreciated.

Side infos:
- Meanwhile I've also deleted the app completely and reinstalled the newest version.
- I can login from the Mac App and from all Browsers on my Mac

 

photo_2021-05-20 19.48.04.jpeg



4 answers

0 votes
Iain Dooley Community Leader May 20, 2021

@pink-ink instead of typing in your email to the trello app, try typing in your username

Nope, sorry, doesn't work either. Thanks for the idea.

If I enter my username, the app directly prompts:

"Cannot log you in
We could not find any accounts matching
the email and password you entered"

0 votes
stig Atlassian Team May 24, 2021

In your browser on Android, what happens if you go to https://id.atlassian.com?

0 votes
stig Atlassian Team May 24, 2021

So it sounds like your mobile device is still logged in within the browser, can you try logging out from there and then going back to that address?

After logging out I get to this page:

IMAGE 2021-05-25 01_53_44.jpg

 

Then I type in https://id.atlassian.com and get redirected again to https://start.atlassian.com

On the way I see "please wait..." and it seems to log me in for the start page without me doing anything.
The start page looks the same like in the screenshot of my last reply.

stig Atlassian Team May 25, 2021

Hmm, did you click the "Log out" button then try to go to https://id.atlassian.com?

I'm trying to determine whether the problem is with the application or the network/device settings. Basically, we start a new "private" session with that server (id.atlassian.com) to log in, I'm trying to find if there is a setting that is preventing that from occurring.

Exactly. I press the logout button, then the page "Logout of your Atlassian Account" appears. After that, I enter https://id.atlassian.com in the url line of the browser and enter.

stig Atlassian Team May 25, 2021

Did you press the Log out button on the page above?

No, on the Atlassian Start Page I've pressed my profile picture, then chose logout from the menu

stig Atlassian Team May 25, 2021

Click on the Log out button as well, then try https://id.atlassian.com

I'm then logged out and on the id.atlassian.com page it asks me to log in.

If I now log in, I'm back to the Atlassian start page as a logged in user.

If I don't log in, open the trello app, enter my email, then Trello opens the browse and the Atlassian page shows my account and asks if I want to use another account or continue. Then I press the continue button.

Please wait....

Forever

As described above

stig Atlassian Team May 26, 2021

Thanks!

To confirm: you were able to log in from the browser, but trying to do so from Trello leads to the failed login.

Are you seeing this from a managed device or while you're behind a corporate firewall?

You're welcome.

Exactly. From the browser I can log in, but from Trello (which opens the browser for login in this process) it leads to the failed login.

I'm in my home network, no corporate firewall.

stig Atlassian Team May 27, 2021

Thanks. Working with the Android team to determine how and why this could happen since they should be the same login procedure.

Just a couple more questions: Android version? Device? Installed browsers?

Android version 7.1.1

Sony Xperia Z3+, (Model E6533)

Browser: XBrowser Version v3.5.8 build 549

Chrome browser is also installed but as a default XBrowser opens.

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