Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to hide private member info in a Trello Board?


Hi there,

I have setup a board to share info and documents with some of our partners. However, when I invite someone who is not on Trello yet, it will also show their email address, which is also visible to the other Observers and Guest Members. This is violating Privacy regulations as we would share their email without there being a direct need for this.

Also after creating an account a user has the option to adjust their privacy settings, but for someone who has no account yet obviously didnt have that chance yet. So it would also better not to show any personal information in case they have no account yet. The strange thing is that when someone already is on Trello, there is no email visible.

How can I make sure the email of people without an account is hidden?



Not a Trello member yet (email visible):Email visibility for invited Observer.PNG

Already a Trello member (no email visible):

Email visibility for invited Observer already a trello user.PNG

2 answers

0 votes
jasonpoe Atlassian Team Jan 15, 2021

Hi @Sebastiaan Mullens

Thanks for sharing!  When someone is invited to Trello, but has not yet signup up, they are considered a virtual member of the board.  When someone invites a virtual member, we show the email to the inviter only, so the inviter has clarity on what email the invite was sent too.  

I just double-checked, and wasn't able to see the virtual users email if I did not invite them to a board.  

We've also responded to your support issue.  Feel free to engage there if you're still seeing issues, and we'll try to resolve it for you.

Jason (Trello Team Member)

Hi @Sebastiaan Mullens ,

Welcome to the community!

I think you can't hide it until the user joins the Trello board!

You can ask Trello support HERE



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

3,635 views 25 63
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you