How to contact support: can't log in

Kenny
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January 6, 2025

I have a paid account associated with an email address from my old employer. I personally pay for the account, but had it with my work email address. I can't currently log in without retrieving the security code sent to my old work email, and similarly can't log in to support to submit a ticket for the same reason. How can I get in touch with support to get my account back and change my email?

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 7, 2025

Hello, Kenny

Welcome to the community

Can you open a request at https://support.atlassian.com/contact/#/ on the billing session and explain the situation?

Kind Regards

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