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How to cancel or deactivate an account on Trello?

Paola Palma
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 28, 2023

Good day,

A former employee set up a company credit card for a Trello subscription with her company email address.
I would like to cancel or remove that payment method from that account.
How can I do that if I can no longer contact her?

Thank you.

 

1 answer

0 votes
Dreamsuite Mike
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 28, 2023

I think (never needed to try it), if you are a workspace admin, you can go into billing and downgrade to free, even if it wasn't your account that put the card details in.  This would stop further billing

If not, contact Trello support: 

https://trello.com/contact#/

They will be able to promptly help you 

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