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How do I set up Trello so that members receive an e-mail when I assign them to a checklist or task.

Lynda Hammond February 14, 2023

I have set up members as guests on a Trello board and I want them to be notified when I allocate a card, activity or task to them.  Some members are receiving updates but others are not.  I only want them to receive an update when the task is specifically for them.  I don't want everyone to receive an update every time I add anything.  Any ideas gratefully received.

Lynda

1 answer

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Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 15, 2023

Hey @Lynda Hammond - welcome to the Community! 

I recommend reading the following help doc if you haven't already: https://support.atlassian.com/trello/docs/receiving-trello-notifications/

If you assign someone to a checklist item or a card, they will receive a notification. If some of your users are not receiving notifications, then they will need to reach out to us and we can troubleshoot this with them. You can direct them to https://trello.com/contact to raise a ticket.

Please note it will be harder for us if you raise a ticket on their behalf, as each user who experiences issues with notifications may not have the same root cause, so we like to treat each separately. 

Andréa Morris February 15, 2023

thanks for the fix

Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 15, 2023

Hi @Andréa Morris - as I said to Lynda, please ask any of your colleagues who are not receiving notifications to raise a ticket at https://trello.com/contact

Andréa Morris February 16, 2023

Update below:

Andréa Morris February 16, 2023

@Alex Waite 

Update: I got a response. We need to add members individually to each card. Thank you

Alex Waite
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 16, 2023

@Andréa Morris - you are only getting these options as you are not logged into Trello when going to this contact form. The system asks you to log in to make your support experience easier, as per the screenshot below:

Screenshot 2023-02-17 at 8.54.18 am.png

Without being logged in, it'll be harder to raise a ticket, as we prioritise our users who have Trello accounts already. 

If you're logged into Trello, you'll see the following fields under 'What can we help you with?':

  • Using Trello <- best for notifications
  • Account Issues 
  • Billing
  • Sales
  • Abuse

Both Billing and Sales are not the ones you need to pick as they are not related to notifications issues you have raised. Our sales team cannot assist you with notifications issues. I can see that one of our Advocates tried to assist you on CA-2211653, but never received a reply to you on their initial response that indicated that their original response didn't solve your issue. 

If you pick 'Using Trello', you'll get a dropdown that says 'Pick a topic'. As a free user, you are able to raise tickets for 'Report a bug' and 'Feature requests'. As you believe you are experiencing a bug with notifications, you would choose the 'Report a bug' option. 

I can see now you have raised a second ticket which has been transferred to Trello Support - we will respond to this within our SLAs. However, what I will also note, and I mentioned this in my first reply to Lynda, is that we can only help you in this ticket, not your collaborators, as everyone might be experiencing different issues related to notifications, and we may need to troubleshoot that with each user. 

With that in mind, I highly recommend directing your colleagues to our contact form to raise their own tickets, remembering that they need to be logged in when they raise their ticket, and they also need to select 'Using Trello' then 'Report a bug' to categorise their request correctly. After this, their ticket will be sent to Trello Support. 

Lynda Hammond February 27, 2023

Thank you for your responses.  It seems that my staff are now getting e-mails.  Perhaps I just needed to wait until the end of the day?  I have a meeting with them all next week to do some Trello training so if there are still problems I will get them to raise a ticket.

Lynda

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