Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Hidden checked items in a checklist are visible again next login

In the app I have hidden checked items in checklists, but the next time I enter these are shown again. This was not the case before I think.

Is this a bug, or is there a standard setting I can use to keep them hidden once I've selected to hide them?

1 answer

Hi Henrik,

Hm, that behavior may differ depending on the platform.

Can you tell me where you're experiencing this behavior currently please? Is this the web version of Trello or possibly one of the mobile apps?

Hi Garrett,

On both my laptop (Windows 10 Pro 64 bit, Chrome v87.0) and iPhone 8 (v14.2).

As long as I have the site/app open, it keeps them hidden, and a while after, but an hour or so later when I go back they are visible again. I do not log out between the sessions.

Like Blake Hodges likes this

Thanks for letting me know. I'll confirm the expected behavior with our teams and update shortly.

Hey Henrik,

I heard back from the team on this behavior. Here's how that is expected to work:

  • The mobile and web apps do not share this setting, so changing one will not affect the other.
  • Hiding a checklist is a per-card setting, so it must be set for each card.
  • The setting is stored locally, so logging out should not clear the setting, but clearing your cache/cookies would reset it.
  • There is no timer or expiration that should reset the setting.

I did some testing on my end and I found these all to be working as expected. However, if you're still running into trouble and not experiencing the same thing, shoot us an email over at https://trello.com/contact and we can take a closer look!

+1

Having the same issue on iOS 13.6 with the most recent Trello app (2020.16.1). It seems to occur since around November 2020, beforehand it worked perfectly fine.

Every morning I need to reset the setting to hide the checked items for all cards I open. Rather annoying. 

Like Blake Hodges likes this

I’m having the same issue. Every time I open the app, I have to re-hide each checklist. I don’t clear any cache. This happens on any platform I use, browser, iOS, etc. Any time I open the app after it has closed (so I see the Trello load screen on iOS), I have to hide the checklists again. It’s infuriating. All iOS Apps are fully up to date. Happens on multiple devices (iPhone, iPad, Mac). Really disappointing. Going to be migrating my projects to other platforms soon. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

846 views 14 30
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you