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Hi I've somehow 'locked' my boards -

I cannot open my existing boards (I can't see my existing cards.. I can only add new ones. How do I unlock my boards?

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Iain Dooley Community Leader Jun 02, 2020

@Ann Hall hmmm did this happen after you migrated to an Atlassian account? If you logged in with a different email during migration then it's created a new Trello account for you, you should be able to login with your old email/password and get access to your old Trello account.

Yes I gave a new password. Big mistake!  I always keep the same email - it's my work email. 

Trello won't let me go back in and use my old password. - just jumps to Atlassian and drops me back to the cards I can't access.  :-(

Iain Dooley Community Leader Jun 06, 2020

@Ann Hall okay I'll see if someone from the Atlassian team can help out

@Ann Hall Would you mind reaching out to trello.com/contact with a link to to any of the boards or cards you are missing? You could find a link from an old notification, your browser history or another user that is working on the boards? We can then investigate.

Thanks for your efforts.

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