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Has anyone got billed the wrong amount and was able to get a refund from Trello?

The day my auto renew was do I went and changed the number of users. However they still charged me for 4 users I year after two. Has anyone had something similar happen? If you did, were you able to get a refund? Thanks!!

1 answer

Hi @GUS ADMIN ,

It's sad to hear that  and thanks for posting this in community.

  1. I ma not sure if you have checked here or not, if not, could you please check here - https://help.trello.com/article/855-how-billing-works-with-trello-business-class ?
  2.  I presume you can go head to this page  - https://trello.com/contact#/ and post the issue details with billing to support.

Hope that helps.

Cheers

Suvradip 

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