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My supervisor just set up an account with Trello and he was unexpectantly charged $400 by them. He didn't sign up for any of the upgraded accounts. Has anyone else had this issue? They don't offer phone support, so I figured I'd see what I can find here.
You can reach out to support on this page: https://trello.com/contact
Sounds like he might have signed up for a trial of the premium features? I'm not sure as even with the trial you don't have to put in a credit card.