Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups




1 answer

Hi @Usman Saleem 

Welcome to the Atlassian Community!
You can follow this article to cancel/downgrade your Trello Business plan

Have a nice day!

What are you doing differently to the article?  What does "doesn't work" mean (i.e. what are you doing and what is the response to your actions?)

(And please DON'T SHOUT when you answer that, it's hard to read and some find it quite rude)

Below is snapshot of my billing page, so tell me where is cancellation option?


and i am not shouting, i am just asking, the answer you provided doesn't work for me. 

Your original question was shouted at us, thank you for not doing it again.

The cancellation option is below the billing history.  It will not be there if you have already cancelled.

Again incomplete and unclear answer annoying & irritating me. 

then tell me how long will it take to cancel and refund the balance ?

No, it's an answer you do not like.  And it is complete because it answers your question.

It's not my fault you did not ask the question you should have.  

Thanks for your very unprofessional way of dealing with your client with rudest behavior. 

You are not my client, this is a public forum for people to discuss Atlassian stuff.   I do not think I have been rude anywhere, I have been trying to explain the situation, given the information you have provided, in the simplest way I can.

I can't help if you think it's rude to give someone an answer they do not like, or fail to answer a question that has not been answered.  I don't believe those actions to be rude, but I am sorry that you do.

I am sorry, i misunderstood this forum as i thought i am asking question to atlassian representatives. My bad👎 

No problem, it happens more than I'd like, I don't think some of the places that refer people here make it as clear as they could that it's a public forum rather than support.

Trello is one of the better ones, if you land on the right page. is the best place to go for stuff the Community can't help with (we can talk a lot about all aspects of Trello, but if it's completely dead or it's about Billing, we can't do much more than point at Atlassian contacts). 

That page has four options, and I think you should hit the fourth one for billing support.  (The third one is clearly labelled "community" and does land you back here!)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristján Geir Mathiesen for sharing the picture of Taco having fun with his new friend  B...

2,304 views 28 40
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you