HI , I had trello on three devices, my computer, lap top and phone. It is gone from my lap top

Philip Gillivan January 20, 2025

I dont have a 6 digit certification number. I keep  asking for a link  but I dont get one to  fix the problem.

1 answer

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Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 20, 2025

Hi @Philip Gillivan 

Can you send us a couple of screenshots of what you see?

Are you using the browser version or the windows/Mac app?

Regards

Philip Gillivan January 20, 2025

HI Aaron,  what email  do  I the screen  shot to ?

Im using a browser.

I don't know or don't think  i have ever has the six digit verification code.

Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 20, 2025

Hi @Philip Gillivan 

You can add screenshots in a comment using the little image icon.

Regards

Aaron

Philip Gillivan January 20, 2025

hi  Aaron, i used a different browser and it reappeared thankfully. I ave requested a recovery code which i think is a 22 digit number that will come in 24 hours. If im still stuck i wil get back  on to  you. is it possible to  get my six digit cert number or a new one?

Regards

philip

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