Forced to Logout / Premium vanished

Jürgen Wurm
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October 16, 2024

Hi all. I am facing serious trouble with my trello account. I have been forced to logout and login again and since then all my boards and workspaces are completely gone. I also had a premium workspace I payed for until July 2025. I do not know what to do at all or whom to contact fot this issue. Can anybody help?

 

Best regards,

JW

 

1 answer

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 17, 2024

Hello, Jürgen Wurm!

Welcome to the community!

I noticed that the account you used to create this topic was created on October 16, 2024, which indicates that it is a new account. It seems you might be logging in with a different account. Could you please send me a link to the board? You might find it bookmarked or in your browser history.

With that information, I can identify the owner of the board, and we can determine which account you were using previously.

Thank you!

Kind Regards
Alisson
Trello Team

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