Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Failing to open saved pdf files

carvilla I'm New Here Dec 15, 2021

I'm having problems opening or loading some .pdf files, not all of them. I cannot save the stored pdf file and/or send it elswhere either as the message that I get is that this is .html file. Despite the fact that Trello will only save the files as pdf. I don't see the option to save as an html page. 

I cannot open it on another tab either. 

I follow the same procedure when saving a document (as .pdf file, the only option) and it's annoying that it happens with only some files. Same issue with other browsers.

Grateful for a solution.trello1.PNGtrello2.PNG

2 answers

0 votes
carvilla I'm New Here Dec 17, 2021

I don’t really think it’s a browser problem. The same happens in Chrome, Edge and Explorer.

The main issue here, so it seems, it’s a Trello bug. It saves the the attachment as an html page rather than a .pdf file (the only option). To make matters worse it happens with some attachments only.

0 votes
Vero Rivas Community Leader Dec 17, 2021

Hi @carvilla 

   Sorry but I don't really understand your problem, it seems more like a browser bug than Trello


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Trello

Taco Tuesday: New years' resolutions with Trello

Congratulations to @Laura Holton , our latest winner of Taco Tuesday! And thanks to @Kristjan Geir Mathiesen - Origo for sharing the picture of Taco having fun with his new friend...

378 views 15 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you