It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Exporting PDF from other apps into Trello fails intermittently

Hi all,

I use my iPad pro to write notes ( in GoodNote5) and create PDF files, then within the app (where I create the PDF) i export the PDF into trello for it to create a card and attach the PDF file.

It creates the card 100% of the time however 50% of the time it fails to attach the PDF file.

I thought it might be something to do with GoodNotes app so i tried with some other apps with same results.

The PDF files are around 1 MB up to 10 MBs so nothing too huge, it seems like it has nothing to do with the file size and any PDF could fail/succeed in uploading.

Any help is appreciated.




1 answer

0 votes
Garrett Atlassian Team Oct 31, 2019

Hey Arran,

Sorry to hear about that. The attachment size limit for free Trello accounts is 10MB, so any PDFs larger than that won't be added, unless you have a subscription like Trello Gold or Business Class.

Are you noticing that only larger PDFs are failing or is this occurring for smaller ones as well? If so, send us an email at with one of those PDFs and we can have a closer look!

Hola. A mi también me pasa. No importa si el archivo es grande o pequeño. Solo consigo agregar archivos alguna vez. Pero si que crea la tarjeta.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Trello

Develop a new Habit during Lockdown

If you had to thrive a new habit during a lockdown, what would it be? Trello

1,569 views 13 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you