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Error attaching files to create card email in Trello

When csv / excel is mailed to Trello to create new cards with those files, Trello sometimes cuts the file, and not all the rows that should arrive. Is this a known bug? How can I solve this problem?

 

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Iain Dooley Community Leader May 25, 2020

@Luis_Cortés free accounts are limited to 10MB per file attachment. Could it be the case that your attachments exceed that file size?

In this case the file that I attach by email weighs 7.9MB, and the one that Trello receives is 8.6MB. So, this one is heavier, but for some reason it is incomplete.

Iain Dooley Community Leader May 26, 2020

@Luis_Cortés I think you're going to need to get in touch with Trello support by going through the process at trello.com/contact and allowing them to get access to the board where they can see the file having arrived incomplete.

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