Email-to-board option is missing

[Chris Thorne]

One of our team is missing "Email-to-board" from his settings

No one else in the team is having this problem. What does he need to do?

Thanks

Chris

[Matthew N · Accepted solution]

Hey Chris!  Is it possible that this user is set up as an observer?  I am an observer on one of my boards, and my menu looks the exact same.  Since observers are only able to comment/vote, they wouldn't be able to create cards (either on board or email-to-board)

[Chris Thorne]

Thanks Matthew - the problem resolved itself - perhaps it was a feature that takes a couple of hours to appear?

[Matthew N]

It shouldn't, but then again sometimes browsers do their own thing.  If you have issues like this where everyone's setting is the same but somoene is not able to do something that everyone else is, , sometimes a good ole' clearing of cache/cookies resolves the issue.