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Email notifications not working - changed email frequency

Hi,

A week or two ago I changed the frequency I receive Trello email notifications and it stopped sending them to me altogether, even though I changed it back to hourly reminders.

I ran a notification test which was successful and seemed to get them through again, but they've stopped again.

I've checked with our in-house Tech and nothing is being caught in our spam filter & I've run another notification testthis morning which came through successfully.

Please could you help resolve this.

Thanks!

1 answer

0 votes
Cody C. Atlassian Team Jul 30, 2021

We enabled a feature flag recently that was causing some trouble with a small percentage of email notifications. It sounds like you may have been caught up in that. We have since rolled that change back, so email notifications should be sent normally for you now.

If you're still having trouble, please get in touch through https://trello.com/contact and we can help troubleshoot further!

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