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Hi,

within an activity, I have a comment for a member so I use the @ and select the member.  however the member doesn't receive an email notification. 

settings are saved for receiving instant notification.  the member receives a notification when a task is due. 

otherwise, if a member doesn't log on to Trello for days, he/she could miss an activity?

thanks

Marie

1 answer

0 votes
Iain Dooley Community Leader May 16, 2020

@Marie_Williams what you might be finding while testing this is that they're viewing the notification somewhere else. Trello email notifications are never actually "instant" but they go within about 5 minutes, they're grouped together and if a notification has been viewed anywhere else (ie. mobile or web) then it won't be sent at all.

@Iain Dooley thank you - i certainly got your response in my inbox and now i understand and it explains!

Many thanks.

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