Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Email Rule New Line Issue

John Shupe September 11, 2023

I am trying to set up a rule that will send an email when a card is moved into a list. No issues getting it to send but the formatting is not coming through correctly.

 

The email message is as follows:

Screenshot 2023-09-11 101901.png

However the email I receive is missing the single new lines:

Screenshot 2023-09-11 102007.png

Any advice would be much appreciated.

1 answer

0 votes
Beverley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2023

Hi John,

Could you please try add a space between each \n to see if that formats correctly?

For example:

Please call off the following piece of equipment: \n\n Description: {{%Description}} \n PO Number: {{%PO Number}} \n Equipment #: {{%Number}}

I hope that helps!

John Shupe September 15, 2023

Still no luck. Screenshot 2023-09-15 093908.png

Beverley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 17, 2023

Hi John, theres appears to be variation in how different email clients format text where the \n isn't always honored. We have an internal improvement ticket logged for this, and I've tagged this post as a +1 to the issue.

For now, a workaround I can suggest is to add a second line break where you currently have single line breaks. For example:

Please call off the following piece of equipment: \n\n Description: {{%Description}} \n\n PO Number: {{%PO Number}} \n\n Equipment #: {{%Number}}
Like John Shupe likes this
John Shupe September 19, 2023

Thanks for the response, I will work with that for the time but it is not optimal. Is there a way to be notified on updates of the improvement ticket?

Beverley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2023

Hi John,

I can understand that it's not optimal. As the improvement ticket is tracked internally, if we do have any updates we can reach out to you directly.

Cheers!

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events