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Does Trello send email notifications when items are overdue?

iteptrello August 5, 2023

If a task is not completed by the due date set, will Trello email the members to whom the task is assigned to let them know that it is overdue?

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Stephen Wright _Elabor8_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 5, 2023

Hi @iteptrello 

You could send a notification reminding the user from Butler (Automation)?

How to use Butler is listed in detail on this page, including available due date automation options :)

Ste

iteptrello August 6, 2023

Thank you!

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 6, 2023

No worries :)

If this helped resolve your query, could you accept the answer?

Ste

iteptrello August 7, 2023

Hi - I tried playing around with the due date automations (very cool), however, I don't see sending a notification as an action. Is there a way to set up the automation to send an email to the team member that their task is overdue?

 

Thanks again : )

Christl_Email for Trello
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 7, 2023

Hi @iteptrello👋

Christl from SendBoard here - makers of the Email for Trello Power-Up

Maybe try something like this with your Automation rule?

Trello Automation rule > Due date > Trigger: x amount of time after card is due >  Action: Send an email notification to every member on the card (this option will be under the 'Content' tab)

 

CleanShot 2023-08-07 at 20.19.17@2x.png

Hope that helps!

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iteptrello August 7, 2023

Hi Christl - that worked - thanks so much!

Christl_Email for Trello
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 7, 2023

Wonderful! You are welcome 😃

1 vote
Çiğdem Büyükaşik
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 6, 2023

Hi @iteptrello

Cigdem from Hipporello here. You can choose to get notified once the task is due or hours/days before the due date. You can do it right on the card > Dates where you choose a due date for the card.

If you need to define custom dates and be emailed, say, 2 days after it's due, then you need Trello's automation as Stephen has mentioned. 

due date.png

I hope this helps, 

Cigdem

iteptrello August 7, 2023

Hi Cigdem

Thank you! I definitely appreciate being able to notify people/myself before the task is due, however, I don't see an option to send them an email when a task is overdue. If you have any insights into that, I would appreciate them.

 

Thanks again

Çiğdem Büyükaşik
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 7, 2023

Hi again @iteptrello,
One option in the dropdown that opens under Dates is "At time of due date". It works for us, it's not customizable though. Just one email once a task falls due. For more, I'd proceed with automations. 

image (2).png

iteptrello August 7, 2023

Hi Cigdem,

 

Thanks so much - appreciate your time : ) It does seem like automations are the best option for this.

 

Karen

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