Darshan Hiranandani: Not receiving the verification email for new account. What could be the issue?

[Darshan Hiranandani]

Hi everyone,

I’m Darshan Hiranandani, encountering an issue with registering a new Trello account using a corporate email address. The verification email is not being received for this specific email account, and I’m unable to complete the registration process. Interestingly, other email addresses under the same company domain are receiving the verification emails without any problems.

Could anyone offer advice or suggestions on how to resolve this issue? What could be causing the verification email to be blocked or not delivered to this particular address? Any tips on troubleshooting or steps to take would be greatly appreciated!

Regards

Darshan Hiranandani

[Nikola Perisic]

Hello @Darshan Hiranandani 

From all of the description that you have written, your email has been added to the suppression list from the Atlassian side. This happens in order to prevent the spam. Have you also checked your spam/junk folder? If you did, you would need to place a support ticket for Atlassian asking your email address to be removed from the suppression list.