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Custom field automation doesn't work

Deleted user Nov 16, 2021

Hi All, i have 2 automations were i want the data of 2 customer fields to populate a result in another.  Unfortunately they do not seem to be working. Examples:

when custom field "Probability" is set to "4 - Very Likely" in a card with custom field "Severity" set to "4 - Severe", set custom field "Risk Index" to "16"


when custom field "Effort" is set to "High" in a card with custom field "Impact" set to "High", set custom field "Effort/Impact" to "Major Project"

Would be very grateful if someone could point me in the right direction on them please.



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Felix Atlassian Team Nov 16, 2021

Hey @[deleted] - does the command log for these commands indicate anything as to why it's not working?

It's important to note that the rules you posted only trigger upon setting the custom field in the "when" clause ("Probability" for the first, "Effort" for the second). The next part of the command is a condition ( in a card with custom field "Severity" set to "4 - Severe"), so when the command triggers, that custom field needs to already be set.

So to trigger the "Risk Index" being set (to 16), you'd need to:

  1. Set the "Severity" to "4 - Severe"
  2. Set the Probability to "4 - Very Likely"

In that order

Deleted user Nov 16, 2021

Hi @Felix thanks for getting back to me. Tried setting the custom fields in that order and it has worked! yay! thanks! Can i ask is there a trigger i can set where it doesn't matter which order I set them in? 

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